Privacy Policy
1. Introduction
Coconut Health Services LLC (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information obtained through our website, coconut-health.com
This policy applies only to information collected through our website — not to information obtained in person or through medical treatment, which is governed by HIPAA (Health Insurance Portability and Accountability Act) and our Notice of Privacy Practices.
2. Information We Collect
We may collect the following types of information when you use our website:
a. Personal Information (if you provide it):
Name, email address, phone number, or other contact details submitted via forms (e.g., contact, appointment requests, newsletter signup).
b. Non-Personal Information:
Browser type, device information, IP address, pages visited, and time spent on the site — collected automatically through cookies or analytics tools.
3. How We Use Your Information
We use information collected through this website to:
Respond to inquiries or appointment requests
Provide information about our services
Improve website performance and user experience
Send updates or educational materials (only if you opt in)
We do not use website form data for clinical purposes or share it without authorization.
4. Contact Consent Clause
By submitting your information through this website, social media or ad pages, you consent to be contacted by Coconut Health Services LLC via the contact details you provide. This may include phone calls, text messages, emails, or other communication methods for purposes such as responding to your inquiry, scheduling appointments, or sharing information related to our services.
You may withdraw your consent at any time by contacting us at admin@coconuthealth.com. We will not share your contact information with third parties for marketing purposes without your explicit permission.
5. Protected Health Information (PHI)
If you are a patient and submit health-related information through our secure forms or patient portal, that data is considered Protected Health Information (PHI) under HIPAA.
We handle PHI in compliance with federal and state privacy laws. PHI will never be shared, sold, or used for marketing without your explicit written authorization.
6. Cookies and Analytics
Our website may use cookies or analytics tools (such as Google Analytics) to understand visitor activity and improve site performance.
You can control or disable cookies through your browser settings.
7. Data Sharing and Security
We do not sell, rent, or trade personal information.
We may share limited data only with trusted third-party vendors who assist in operating our website (for example, Squarespace or a HIPAA-compliant form service).
All vendors are required to protect your information under applicable privacy laws and agreements.
We take reasonable administrative, technical, and physical safeguards to protect your data from unauthorized access, disclosure, or misuse.
8. Email Communication
If you contact us by email, please note that regular email may not be encrypted or secured.
For questions containing personal health details, we recommend using our secure patient portal or contacting us by phone.
9. Your Rights
You have the right to:
Access, correct, or request deletion of personal data you’ve shared with us through the website
Opt out of marketing emails at any time
To exercise your rights, contact us at:
📧 admin@coconut-health.com
📞 352-309-2086
10. Links to Other Websites
Our website may include links to external sites. We are not responsible for the content or privacy practices of those websites.
11. Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised “Last Updated” date.
Last update October 7, 2025
Notice of Privacy Practices (HIPAA)
1. Purpose
This notice describes how your medical information may be used and disclosed, and how you can access that information.
Please review it carefully.
2. Our Responsibilities
We are required by law to:
Maintain the privacy and security of your Protected Health Information (PHI).
Provide you with this Notice describing our legal duties and privacy practices.
Notify you promptly if a breach occurs that may have compromised the privacy or security of your information.
Follow the terms of this Notice as long as it is in effect.
3. How We May Use and Disclose Your Information
We may use and share your PHI in the following ways, as permitted by HIPAA:
For Treatment
To provide and coordinate your medical care, such as sharing information with other healthcare providers involved in your care.
For Payment
To bill and receive payment from you, your insurance company, or another third party.
For Healthcare Operations
To manage our business operations, improve services, train staff, and conduct quality assessments.
When Required by Law
We may disclose PHI to comply with federal, state, or local laws; in response to court orders or subpoenas; or for public health and safety purposes (e.g., reporting diseases or abuse).
For Appointment Reminders and Services
We may contact you about appointments, follow-ups, or treatment options.
4. Other Uses and Disclosures Requiring Your Authorization
We will not use or disclose your PHI for marketing purposes, sale of information, or sharing psychotherapy notes without your written authorization.
You may revoke your authorization at any time in writing.
5. Indemnification
You agree to indemnify, defend, and hold harmless Coconut Health Services LLC, its officers, employees, contractors, and affiliates from and against any and all claims, damages, liabilities, losses, costs, or expenses (including reasonable attorneys’ fees) arising out of or related to:
Your use or misuse of this website or any of its services;
Your violation of this Privacy Policy or applicable laws; or
Any claim that you or your authorized users caused or contributed to a data breach, unauthorized access, or misuse of information.
This indemnification obligation survives the termination or expiration of your relationship with us.
6. Data Breach Notification
In the event of a data breach involving Protected Health Information (PHI) or other personal data:
We will promptly notify affected individuals and any required governmental authorities as mandated by HIPAA and applicable state privacy laws.
Notification will include a description of the incident, the types of information involved, steps we are taking to mitigate harm, and recommended actions for affected individuals.
We will maintain records of the breach and corrective actions taken as required by law,
7. Limitation of Liability
Except as prohibited by law, Coconut Health Services LLC, shall not be liable for indirect, incidental, consequential, or punitive damages resulting from unauthorized access, disclosure, or loss of personal or health information, even if we have been advised of possibility of such damages.
8. Your rights
You have the right to:
Access Your Records: Request to view or obtain a copy of your health record.
Request a Correction: Ask us to correct inaccurate or incomplete information.
Request Confidential Communications: Ask us to contact you in a specific way (e.g., home vs. work phone).
Request a Restriction: Limit how we use or share your information (we’ll comply unless the law requires otherwise).
Get a List of Disclosures: Request a list of when we shared your PHI (other than for treatment, payment, or operations).
Get a Paper Copy of This Notice: You can request a paper copy at any time, even if you agreed to receive it electronically.
File a Complaint:
If you believe your privacy rights have been violated, you can file a complaint with us at [practice email or contact info].
You may also file a complaint directly with the U.S. Department of Health and Human Services, Office for Civil Rights (OCR) at:
https://www.hhs.gov/ocr/privacy/hipaa/complaints/We will not retaliate against you for filing a complaint.
9. Changes to This Notice
We may update this Notice at any time. Updated versions will be posted on our website and available in our office.
Changes apply to all PHI we maintain, including information created or received before the change.
Last updated October 7, 2025